Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
438
Views
0
Helpful
2
Replies

RONA email notification

jpsweeney77
Level 4
Level 4

‎10-04-2007 11:29 PM - edited ‎03-14-2019 01:23 AM

We are looking to send an email notification when a call encounters a RONA. I have the email component covered but I'm wondering if it's even possible to extract the 'guilty' agent ID after the call RONA's so this can be sent in the message. Has anyone built something like this that may be able to lend some insight?

Labels:
0 Helpful
2 Replies 2

geoff
Level 10
Level 10

‎10-04-2007 11:29 PM

Please make sure you tell the forum whether you are using UCCE or UCCX. I'd love to see this in the subject line, but that's just me.

Regards,

Geoff

0 Helpful

jpsweeney77
Level 4
Level 4
In response to geoff

‎10-11-2007 09:44 AM

Thanks Geoff. I'll keep that in mind for future posts. This is for UCCE.

0 Helpful
Customers Also Viewed These Support Documents