Hello All. We are getting a discrepency between two reports. If we pull the CSQ activity report it shows 7543 calls presented to the CSQ but when we pull the agent report and add up the calls presented to all the agents we get 7308. There are no calls dequeud in the CSQ report and we only have one CSQ. We are using CM 4.1(3) and IPCC Express 4.0.4. If anyone has any ideas on why these numbers are different I would really like to know.