Help with AA in Unity

Answered Question
Oct 11th, 2007

Hi!

Is there a way to allow callers to directly enter the extension number while greetings is being played instead of enterring the Last Name

I am using Cisco Unity Connection 1 and call manager 4.

ThankS

I have this problem too.
0 votes
Correct Answer by ranpierce about 9 years 3 months ago

yes on the Subscribers > Subscribers > Greetings page in the SA, check the Allow caller input checkbox.

This is checked by default.

rlp

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Correct Answer
ranpierce Fri, 10/12/2007 - 05:02

yes on the Subscribers > Subscribers > Greetings page in the SA, check the Allow caller input checkbox.

This is checked by default.

rlp

ivan.ramirez Tue, 10/16/2007 - 18:32

Txs Ranpierce.

I've allowed to input in call handler.But extensions with no voicemail are rejected at prompt. Why ?

ranpierce Wed, 10/17/2007 - 10:42

Sorry for the late reply, I am not sure what you mean by extensions with no voicemail. Do you mean callhandlers? What is the setup exactly and what happens exacty? I can help.

..

rlp

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