I am using hte Get Reporting Statistic step to find the number of people waiting in the CSQ. For the report object I select CSQ IPCC Express, Field is Contacts Waiting, Row Identifier is CSQ, and result statistic is the variable "ContactsWaiting".
When I display the ContactsWaiting variable, it is always -1. Shouldn't this be just 1? Also, when there are 2 people in the queue, it still displays -1. When I look at the Real Time Reporting from the AppAdmin pages, Contacts Waiting properly displays a 2.
Any idea why this continues to be -1 in the script and -1 in the display on CAD?