1) you have "CTL update failed", it looks like you enable the security features in CCM, is it? If you do not need to let every phone in the system to be secured, you can set the system security in "mixed mode" soyou can select which phone should secured and which not.
2) check the "Enable Logging" check box in the User tab of the Preferences dialog after installing Cisco IP Communicator (User >
Troubleshooting > Enable logging).