hearing double on CME 4.0 using 7960 phones

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Oct 12th, 2007
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on some calls we hear complete short sentences repeated during phone calls, example if external caller says "hello my name is joe smith and i work at"

we hear "hello my name is joe " twice but we still hear the rest of the conversation.


i am running 3800 Software (C3825-SPSERVICESK9-M), Version 12.4(4)XC4

qos

on the 4500


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paolo bevilacqua Fri, 10/12/2007 - 08:20
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Are these internal calls ?

Can you upgrade IOS to 12.4(11)XJ4 and phone to 8.0.7 and try again please.


siverio Fri, 10/12/2007 - 09:14
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No, they are all external calls and it only happens to the eleven 7960 phones we have, the rest of our phones sixty of them are 7911's and they do not experience this as of yet.


i was considering the phone upgrade to 8.0.7

already but will also try the router.


thanks.

paolo bevilacqua Fri, 10/12/2007 - 09:33
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Echo on external calls can be dsp issue. Please upgrade IOS.

siverio Fri, 10/12/2007 - 09:40
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i will do the upgrade monday night and follow up here, thanks for the advice.

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