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Call Dropping while agent is talking

haroon.rasheed
Level 1
Level 1

‎10-14-2007 02:49 AM - edited ‎03-14-2019 01:25 AM

we are running IPCC enterprise with CVP 3.1 ICM 7.0 and callmanager 4.1sr2 when the caller calls every thing goes right and call is transfered to agent while the agent is in talking mode the call gets dropped, is there any one have any idea abt this issue

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haroon.rasheed
Level 1
Level 1

‎10-14-2007 11:14 PM

I have found one warning please consider it as well,it is a screen shot of CCM PG

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Riccardo Bua
Level 5
Level 5
In response to haroon.rasheed

‎10-14-2007 11:34 PM

Hi Rasheed,

the warning is for a duplicate extension and secon of all the PIM is complaining it hasn't a device target configured for the agent you are trying to route to, please check your config.

In the event you still have a similar trouble please proceed raising a TAC Service Request, it is better suited for this kind of questions.

Regards,

Riccardo

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haroon.rasheed
Level 1
Level 1
In response to Riccardo Bua

‎10-14-2007 11:42 PM

Hey

Thanks for the reply but can u guide whether this issue has any thing to do with the call dropping while the agent is talkiing to the caller, do u have any idea about this issue.

Regards,

Haroon

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