Attendant Console Broadcast Queue

Unanswered Question
Oct 15th, 2007
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WHen a AC queue is set up for broadcast, and calls come in, they are queued and show up in the broadcast calls window. The only alert the attendant gets now is an audible alert on the PC. Is there a way to get an audible alert on the phone ?

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pklos Mon, 10/15/2007 - 07:01
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Hi,


This is really good question. We tried to do such alert many times, but probably it's impossible.


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regards,

pk

thisisshanky Mon, 10/15/2007 - 08:20
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I did not like the default audible alert wave files that come with AC. You could get some customized wave files and a good set of speakers on the Attendants PC and rename it with the same name as the default wave file names used by Attendant Console. This looks like the only solution for now.

pklos Mon, 10/15/2007 - 08:36
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Most our customers don't want to install PC speakers because PC is generating many other annoying sounds.


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