Attendant Console Broadcast Queue

thisisshanky · ‎10-15-2007

WHen a AC queue is set up for broadcast, and calls come in, they are queued and show up in the broadcast calls window. The only alert the attendant gets now is an audible alert on the PC. Is there a way to get an audible alert on the phone ?

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

pklos · ‎10-15-2007

Hi,

This is really good question. We tried to do such alert many times, but probably it's impossible.

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regards,

pk

thisisshanky · ‎10-15-2007

I did not like the default audible alert wave files that come with AC. You could get some customized wave files and a good set of speakers on the Attendants PC and rename it with the same name as the default wave file names used by Attendant Console. This looks like the only solution for now.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

pklos · ‎10-15-2007

Most our customers don't want to install PC speakers because PC is generating many other annoying sounds.