My customer had a demo of the TSP dialing from Outlook at one of Cisco's buildings a few months ago. They really liked the feature and ended up purchasing a new system with us - CM 5.1.2 and Unified Messaging.
So here's my dilema - I can't get the plugin to work properly. I've tried loading the plugin on a couple different PC's and they don't show the ciscoTSP driver under phone/modem. I tried adding it manually - no dice.
At some point I installed it on my laptop and got the driver to show up but when I try to configure the settings in outlook, the Cisco Line isn't there. I have verified the right IP address for CTI Manager. I also made sure my login ID was a member of the CTI Enabled group in Callmanager.
Has anyone seen this work in CM 5.1.2? TAC flat out told me no, but if it was demo'd at Cisco, it should work.
It worked fine, i had the user to be in "CTIEnabled" and CTIEnduser" groups, and i had the device association with user. So it baseically worked.
We used 3rd party plugin from netelligent, i guess they have free plugin.