Cisco Desktop Agent Time out?

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Oct 15th, 2007
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Can someone tell me if there is a "Time out" feature that knocks users out of the call agent group after a certain perioud of inactivity or could there be a limit to how many users can be in the agent group?

Thanks ,Chet

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Abdulbaseer Mohammed Wed, 10/17/2007 - 22:56
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Yes to both quests.

There is a time out feature you set for agent desktop. There is also a user license limitation for number of agents signed on given moment.

in ICM under configuration manager list tools, list agent desk setting see details.

may want to post this in contact center forum.

please rate if it helps.



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