I have a problem with my recent IPMA shared line configuration. I followed all the instructions from Cisco. We are running Cisco call manager 4.1
1. When ringing the manager's extension it only rings the manager's phone (cisco7940 phone) it doesn't ring the assistant's phone (IP communicator). I can see the little bell icon on the screen in the manager's phone; showing that is configured as shared line mode.
In the IPMA configuration for the manager; I have enabled the following,
Automatic configuration (enabled>
Under Manager information:
Uses shared lines <enabled>
Device Name/Prof:<corresponding SEP ID>
Assigned assistants: <assistant's device name>
Under IPMA Controlled lines:
Selected lines: Line1 - <manager's extension, e.g: 6001>
In the IPMA configuration for the assistant I have enabled the following,
Under Assistant information:
Device Name: <assistant's SEP ID>
Intercom line: none
Associated managers: Manager's device name
Under Shared Line Assignment
Shared line: <it does not show the manager's name>
Is there anything I'm missing in order to share the line?
I thought it was meant to happen automatically once the IPMA configuration for both manager and assistant as shown above was completed and restarting IPMA service from Tomcat however is not happening.
Any assistance will be much appreciated.