I have a UCX4.5(2) + CCM5.1. I have configured recording for agent desktop. Things worked well. But when I installed Cisco Agent Desktop on a new PC (Windows XP SP2) and did the recording/monitoring feature, I couldnot hear anything with Cisco Supervisor Desktop. (it's OK with other machines but not the new one).
Could anyone show me the requirements of the agent's PC and reason(s) why the calls couldnot be recorded accordingly.
Thanks and regards,