IPCCX:CRS:RTR Status :Not Connected

Unanswered Question
Oct 16th, 2007


I am facing below problem:

When we try to check the Real Time Reporting status , it shows the status as not connected. We are not able to view any real time statistics.

Version details are as follows:

Cisco Application Administration - 4.0(4)SR01_Build029

Package: IPCC Express Premium

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Dennis Fogler Thu, 10/18/2007 - 05:45

I have seen this before & the two fixes I have seen are are:

1) Check to make sure your JTAPI versions match between Call Manager & UCCX.

2) Server reboots also seems to clear the issue up.

hemant.wavhal Thu, 10/18/2007 - 06:02


I checked the RTR subsystem and Database subsystem.

RTR subsystem was running but database subsystem was stopped.

Rebooting the the server solved the problem

jeff.heckart Mon, 12/01/2008 - 06:15

I am also having this problem with 5.0(2) UCCX Standard. The RTR subsystem is in services, as is everything else. RTR was working fine, and now I get the status: not connected.

Has anyone seen another solution other than a reboot?


This Discussion