RONA question (IPCC-Enterprise 7)

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Oct 16th, 2007
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In the event of a RONA, is there any information available to me on the RONA call that would lead me to what agent caused the RONA to occur. I would like to somehow write the agents extension into one of my variables anytime a RONA call is generated.

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Zin.Karzazi Wed, 10/17/2007 - 06:27
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Do some Database Dip, the "Ringtime" field on the Termination_Call_Detail Database should give you a hint (rigtime=RONA time and talktime=0)

BarryMcLellan72678 Fri, 11/09/2007 - 08:34
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After the RONA event, I think the only thing you could grab would be: Call.RequeryStatus and put that in a call var.



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