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RONA question (IPCC-Enterprise 7)

jpsweeney77
Level 4
Level 4

‎10-16-2007 11:03 AM - edited ‎03-14-2019 01:25 AM

In the event of a RONA, is there any information available to me on the RONA call that would lead me to what agent caused the RONA to occur. I would like to somehow write the agents extension into one of my variables anytime a RONA call is generated.

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Zin.Karzazi
Level 5
Level 5

‎10-17-2007 06:27 AM

Do some Database Dip, the "Ringtime" field on the Termination_Call_Detail Database should give you a hint (rigtime=RONA time and talktime=0)

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BarryMcLellan72678
Level 1
Level 1

‎11-09-2007 08:34 AM

Hello,

After the RONA event, I think the only thing you could grab would be: Call.RequeryStatus and put that in a call var.

Barry

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