JTAPI partial service at rando

sebastiaanp · ‎10-17-2007

We have a customer with ipcc 4.5sr2 and CCM 5.1 at random the jtapi show partial service and ipcc with the default icd script won't function. The jtapi version and on ccm are equal. JTAPI has the rp en cti ports associated.

I have attached the MIVR log

pklos · ‎10-17-2007

Log says that you don't have configured CTI Port group and CTI route point (IPCC: trigger).

667: okt 16 16:37:01.728 CEST %MIVR-SS_TEL-6-CTIPORT_RECOV_THR_START:Starting CTI Port Recovery Thread: Recovery Thread Name=MIVR_SS_TEL_RECOVERY_0_-48-0

668: okt 16 16:37:01.962 CEST %MIVR-SS_TEL-1-SS_OUT_OF_SERVICE:JTAPI subsystem in out of service: Failure reason=A number of route points are OOS - all routes; A number of CTI ports are OOS - all ports

sebastiaanp · ‎10-17-2007

I have created CTI port group and cti route points. IPCC works fine but at random it stops and the jtapi subsystem is in partial service. It is only unstable.

Riccardo Bua · ‎10-17-2007

Hi Sebastian,

please raise a TAC SR for similar issues, this sort of instability is usually caused by loss of heartbeat between the CRS and the CTI Manager component on the Unified Call Manager.

Regards,

Riccardo