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record the voice call

mostafamossad
Level 1
Level 1

‎10-17-2007 03:17 AM - edited ‎03-14-2019 11:59 PM

please i have customer need to be able to record the voice call that done .

so if anyone can advice me with any suggestion or application

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2 Replies 2

shane.orr
Level 4
Level 4

‎10-17-2007 05:53 AM

There is a wide variety of options for call recording depending on your needs and how you are currently setup.

But here a couple examples of widely used third party software that do call recording:

Telrex

Cistera

If you have Cisco Unity 4.0(5) and later you can also use the liverecord option.

http://www.ciscounitytools.com/HelpFiles/LiveRecord405/LiveRecordAppNote.htm

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Peter Bishop
Level 1
Level 1

‎10-17-2007 06:24 AM

A number of our Customers use Witness servers from Verint. They now have a new product out called 'Audiolog', but have not seen this in action

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