7941 not registering - cycles when loading

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Oct 17th, 2007
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When I plug in a 7941, it gets the inline power from the switch, lights all LEDs and performs the following cycle:


Breifly lights the Mute button, and then lights the Speaker button. After about 10 seconds, the Speaker light goes off, line 1 button blinks amber once, line 2 button blinks green once and the Headset button gets lit. Then line 1 button blinks green once and line 2 button blinks green once. The Headset button stays lit. After about 19/20 blinks of the green line buttons, The Headset light goes off and the cycle starts again from the breif lighting of the Mute button.


This cycle takes about 2 minutes. There is never any information displayed on the LCD screen, and therefore will not register. Is this recoverable?


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Tommer Catlin Wed, 10/17/2007 - 08:59
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If this phone was new out of the box, then you may have a bad phone. Try this:


- Try a different switch port

- Try to use a power brick. (maybe bad POE at your switch?)

- if no luck, try the factory reset

Reset the 7940 and 7960 IP Phones to the Factory Default


In order to perform a factory reset of a phone if the password is set, complete these steps:


1.


Unplug the power cable from the phone, and then plug in the cable again.


The phone begins its power up cycle.

2.


Immediately press and hold # while the Headset, Mute, and Speaker buttons flash in sequence.


Release # after the Speaker button is no longer lit.


The Headset, Mute, and Speaker buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.

3.


Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.


If you repeat a key within the sequence, for example, if you press 1223456789*0#, the sequence is still accepted and the phone resets.


If you do not complete this key sequence or do not press any keys, after 60 seconds, the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.


If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.


If you enter this key sequence correctly, the phone displays this prompt:


Keep network cfg? 1 = yes 2 = no

4.


In order to maintain the current network configuration settings for the phone when the phone resets, press 1. In order to reset the network configuration settings when the phone resets, press 2.


If you press another key or do not respond to this prompt within 60 seconds, the phone continues with its normal startup process and does not reset. Otherwise, the phone goes through the factory reset process.



If STILL no luck, RMA the phone to Cisco. Takes about a 2 days and you can do it online with your SmartNet contract. Easy!

marcuscastellanos Wed, 10/17/2007 - 09:11
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This might be a miswire on your drop. You can do a quick check with a cable tester, to verify that it is punched down correctly.

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