Bypassing Menus

Answered Question
Oct 17th, 2007

I am trying to configure a DN that when dialed bypasses the Automated menu system.


I have the CTI Route Plan setup identical to another DN that bypasses its menu system. There is something some where I am missing. The JTapi Triggers match (actually were copied) from the working one.


Any ideas??

Thanks,

Steve

Correct Answer by Abdulbaseer Mohammed about 9 years 4 months ago

Steve,


in your IP IVR script (CRS editor)modify the script with a go to label after you accept the call and then have a label where you want script to start, by passing your menu.


Save this script with a new name.


load the script in CRA, create an application to work with this script and load it on the new DN.


if it helps please rate.


Thanks,

Baseer.

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shane.orr Fri, 10/19/2007 - 08:59

By saying JTAPI Trigger, I assume this is an IPCC Express integration?


If so what version of IPCC?


Did you create the CTI Route Point from within Call Manager or did you let IPCC JTAPI create it in call manager.


Does the CTI Route Point show to be registered in Call Manager?

Dennis Fogler Fri, 10/19/2007 - 11:36

If you are working with IPCC Express you will probably need to set up a new script that does not have the front end menus. You can then assign this script to a new application that uses the new DN you have up as the trigger.


Correct Answer
Abdulbaseer Mohammed Tue, 10/23/2007 - 21:17

Steve,


in your IP IVR script (CRS editor)modify the script with a go to label after you accept the call and then have a label where you want script to start, by passing your menu.


Save this script with a new name.


load the script in CRA, create an application to work with this script and load it on the new DN.


if it helps please rate.


Thanks,

Baseer.

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