I have a customer who has 2 CCM integrated with his Unity box(4.2) the ports 1-16 are for his CCM 4.x and ports 17-48 are for CCM 5.x. The issue is when I go to the Call Handler and point it to a phone to do a recording, I see it trying to go out port 16 which is the CCM 4.x. I have it set correctly in the Call Handlers Profile - Switch - pointing to 5.x integration but when I go to greeting and set my phone number to dial it shows it going out port 16. I have also made sure that my switch setting are pointing to the cCM 5.x integration.
Any thoughts ?