Attendant Console Problem

Unanswered Question
Oct 17th, 2007

I support a customer who says that there are times when the AC app will automatically go "Online" or "Offline" without the user knowing it happened. I have since discovered that pressing the spacebar when the AC window is active will toggle between states. I beleive the users are hitting the spacebar and not realizing it, but they swear that's not the case.

Has anyone else seen these symptoms? Also, is there a way to either disable or change the shortcut keys within the AC?

The customer is using CCM 4.1.3sr3c.

Any help or comments would be appreciated.

I have this problem too.
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rchilcote Thu, 10/18/2007 - 03:31

Thanks, I'll try that.

Has anyone else seen this issue that was not related to the space bar shortcut?

tbergquist Fri, 10/26/2007 - 12:31

I have customer saying they are having the same issue. They are running CCM 3.3.5

I will let you know if I find any resolution.

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