Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
321
Views
0
Helpful
3
Replies

Attendant Console Problem

rchilcote
Level 1
Level 1

‎10-17-2007 03:58 PM - edited ‎03-18-2019 07:57 PM

I support a customer who says that there are times when the AC app will automatically go "Online" or "Offline" without the user knowing it happened. I have since discovered that pressing the spacebar when the AC window is active will toggle between states. I beleive the users are hitting the spacebar and not realizing it, but they swear that's not the case.

Has anyone else seen these symptoms? Also, is there a way to either disable or change the shortcut keys within the AC?

The customer is using CCM 4.1.3sr3c.

Any help or comments would be appreciated.

Labels:
0 Helpful
3 Replies 3

aamercado
Level 4
Level 4

‎10-17-2007 09:24 PM

haven't tried it but may be you can edit or disable the spacebar. See below

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/attendnt/call_att/151/english/ac_3_eng.htm#wp1022656

0 Helpful

rchilcote
Level 1
Level 1
In response to aamercado

‎10-18-2007 03:31 AM

Thanks, I'll try that.

Has anyone else seen this issue that was not related to the space bar shortcut?

0 Helpful

tbergquist
Level 1
Level 1
In response to rchilcote

‎10-26-2007 12:31 PM

I have customer saying they are having the same issue. They are running CCM 3.3.5

I will let you know if I find any resolution.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents