I cant launch Topology service

Unanswered Question
Oct 18th, 2007
User Badges:


i've ciscoworks 2.5, when i trying to launch Topology service in campus manager from client PC Error Message appear "This application request to be run under java 2 runtime environment, please close all browser windows first, then relaunch this application again and install the java 2 runtime environment. after that, this application will restart the client machine before using the application"

But i have java installed on the client.

please any body help me

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
yjdabear Thu, 10/18/2007 - 05:24
User Badges:
  • Gold, 750 points or more

CiscoWorks LMS 2.6 (and earlier) performs stringent Java version checking, and doesn't play nice when any other version is installed. That's why you should *only* install the JRE provided by CiscoWorks LMS:


If you're sure you only have the supported version of Java installed, that message just means what it says--you have to restart MSIE and try to access Topology Service again.

LMS 3.0 seems to be more lenient, according to this post:



This Discussion