I cant launch Topology service

abdo2000a · ‎10-18-2007

hello,

i've ciscoworks 2.5, when i trying to launch Topology service in campus manager from client PC Error Message appear "This application request to be run under java 2 runtime environment, please close all browser windows first, then relaunch this application again and install the java 2 runtime environment. after that, this application will restart the client machine before using the application"

But i have java installed on the client.

please any body help me

yjdabear · ‎10-18-2007

CiscoWorks LMS 2.6 (and earlier) performs stringent Java version checking, and doesn't play nice when any other version is installed. That's why you should *only* install the JRE provided by CiscoWorks LMS:

http://yourIPaddr:1741/help/cmf/jplug_install_ns_windows.html

If you're sure you only have the supported version of Java installed, that message just means what it says--you have to restart MSIE and try to access Topology Service again.

LMS 3.0 seems to be more lenient, according to this post:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network%20Infrastructure&topic=Network%20Management&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddf4979/12#selected_message