7961 phone led buttons keep flashing sequentially

cfajardo1_2 · ‎10-18-2007

7961 phone led buttons keep flashing sequentially after trying to reset to factory default. also the headset led is steadt lighted.

thanks

paolo bevilacqua · ‎10-18-2007

Hi, your phone either not getting an ip adress with option 150 in dhcp, or is looking for term61.default.loads, make sure you have it on the tftp server together will the associated firmware files.

hope this helps, please rate post if it does!

cfajardo1_2 · ‎10-18-2007

with this status, we cant do anything on the phone..leds just keeps sequentially flashing and the menus and buttons seems not activated at all.. we just want to reset it to factory default which is not happening..

thanks

paolo bevilacqua · ‎10-18-2007

Yes, you need to activate the steps above.

If you are not sure which ip address and TFTP server the phone is using, observe the packets it sends using ethereal or similar tool.

ttrentler · ‎10-18-2007

You may have turned it into a brick. I had an engineer power cycle a phone during a factory reset and it acted the same way. I called TAC and they said the flash was probably corrupted since the phone was cycled while the sequence was writing to flash.

paolo bevilacqua · ‎10-19-2007

I still have to see a cisco phone turned into a brick. All flash corruption have proved to be recoverable.

Just connect phone to a PC with ethereal and observe if it sends DHCP/TFTP requests out. If it does, it can be recovered.

cfajardo1_2 · ‎10-23-2007

hello,

cisco tac will be replacing the phone.

thanks a lot