System IPCC and CVP

Answered Question
Oct 18th, 2007
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Hi,

I will deploy a CC with Parent Child model and I want to use CVP also. In my model I will deploy parent, child one (System IPCC) and child two (also System IPCC) to different geographic three locations. The question is how I will use the CVP for failover senarios. I have studied some depleyment models but these models say you have to use CVP on parent side. Can I use the CVP at client sides.

Regards...

Correct Answer by lpezj about 9 years 9 months ago

Hi,


You can not use CVP at client sides because System IPCC only supports Cisco IP/IVR (5 IPIVRs) as queue point or self-services applications, not CVP.


So you can only deploy CVP on the parent IPCC.


Hope this helps,


Juan Luis

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Correct Answer
lpezj Fri, 10/19/2007 - 00:19
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Hi,


You can not use CVP at client sides because System IPCC only supports Cisco IP/IVR (5 IPIVRs) as queue point or self-services applications, not CVP.


So you can only deploy CVP on the parent IPCC.


Hope this helps,


Juan Luis

adignan Sun, 10/21/2007 - 12:53
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As an FYI, be careful with Parent/Child. If you intend to deploy multi-channel, you have to implement multi-channel at each child so it gets costly.

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