7941G/7961G headset recommendation

Answered Question
Oct 18th, 2007

Can anyone point me to a link which lists approved headsets for the 7941G/7961G models?

Thanks.

I have this problem too.
0 votes
Correct Answer by rob.huffman about 9 years 1 month ago

Hi John,

Headset

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the "Using External Devices with Your Cisco IP Phone" section for more information.

The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the "Safety and Performance" section for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see:

http://vxicorp.com/cisco

http://plantronics.com

From this doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a008041af08.html#wp1030788

We are a Plantronics shop here at our Campus, so I can only give you feedback on them. We have many of the 3 models listed below working perfectly with 7941's and 7961's and other 7940's and 7960's.

Corded - Plantronics H171 or H17N (N = noise cancelling) ** nice lightweight Headset with multiple user wear options.

Make sure that you also order the following part for any Plantronics corded models;

Part# Amp 26716-01

Cordless - Plantronics CS50,CS55,CS70 - Great coverage (up to 200-300 feet) multiple channels (CS50 - 900mhz CS55 - 1.9khz) 8 hour battery life.

http://www.plantronics.com/canada/en_US/products/cat29880043/cat29880043/prod5210004

Hope this helps! Wow, I sound like a Plantronics saleperson (but they are excellent) :)

Rob

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Correct Answer
rob.huffman Thu, 10/18/2007 - 09:04

Hi John,

Headset

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the "Using External Devices with Your Cisco IP Phone" section for more information.

The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the "Safety and Performance" section for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see:

http://vxicorp.com/cisco

http://plantronics.com

From this doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a008041af08.html#wp1030788

We are a Plantronics shop here at our Campus, so I can only give you feedback on them. We have many of the 3 models listed below working perfectly with 7941's and 7961's and other 7940's and 7960's.

Corded - Plantronics H171 or H17N (N = noise cancelling) ** nice lightweight Headset with multiple user wear options.

Make sure that you also order the following part for any Plantronics corded models;

Part# Amp 26716-01

Cordless - Plantronics CS50,CS55,CS70 - Great coverage (up to 200-300 feet) multiple channels (CS50 - 900mhz CS55 - 1.9khz) 8 hour battery life.

http://www.plantronics.com/canada/en_US/products/cat29880043/cat29880043/prod5210004

Hope this helps! Wow, I sound like a Plantronics saleperson (but they are excellent) :)

Rob

rob.huffman Thu, 10/18/2007 - 09:33

Hi John,

You are most welcome :) Glad to be of some small help.

Take care,

Rob

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