I am trying to configure a DN that when dialed bypasses the Automated menu system and places the caller directly into the queue.
I have the CTI Route Plan setup identical to another DN that bypasses its menu system. There is something some where I am missing. The JTapi Triggers match (actually were copied) from the working one.
If you are working with IPCC Express you will probably need to set up a new script that does not have the front end menus. You can then assign this script to a new application that uses the new DN you have up as the trigger.