Syslog Collector on CiscoWorks 2.2 not working

Unanswered Question
Oct 18th, 2007


We have a Win2K server with CW Common services 2.2. The Syslog collector is not working properly. I stopped and restarted the CW Daemon process and rebooted the server - Still doesn't work.

I also restarted the CW Syslog process in the Services in Admin Services.

I see that the $NMSROOT/CSCOpx/log/syslog.log file is incrementing in size but I am still not getting anything from the Syslog Collector in RME/Admin/Syslog collector status.

How can I fix this? Thanks, Bob Schlifke

I have this problem too.
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Martin Ermel Thu, 10/18/2007 - 23:04

I assume it is a problem with the filesize of your syslog.log file. Stop the daemons with 'net stop crmdmgtd' and also 'net stop crmlog'. If you still need the syslogs in the file make a backup of the file and overwrite the contents of the original file with nothing:

> syslog.log

restart the daemons with 'net start crmlog' and 'net start crmdmgtd'

r.schlifke Fri, 10/19/2007 - 04:33

Thank you so much for the help!

I didn't need to backup the syslog.log file. I just renamed it and restarted the crmlog and crmdmtgd processes. The Syslog Collector is now showing stats! I am guessing it takes awhile for anything to show up in the 24-hour reports.

Thanks again,

Martin Ermel Fri, 10/19/2007 - 04:58


you can bypass this issue by using which is located in NMSROOT\bin.

Look at the online help or search this forum for '' to get more details about it.


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