Resetting voicemail passwords

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Oct 18th, 2007
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I have just taken over as the system admin for this company. We currently have an integrated CME system in our 2800 router. Voice mail boxes have been set up on all the existing phones but nobody remembers their voicemail password. Is there anyway I can access the voicemail system and change the passwords? I have looked all over the gui interface but cannot find any reference to passwords at all.

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Overall Rating: 4.5 (2 ratings)
thisisshanky Fri, 10/19/2007 - 09:37
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I believe you have a CUE system. Under the CME config, you will be able to see the IP address of the CUE module under

int service-module 0/0.

You should be able to log into the CUE by browsing to that IP address. I hope you remember the password that was set during initialization to log into CUE. Once this is done, you can reset indidivual voicemail account passwords.

Or else you will have to session into the CUE module via command line and manually reset passwords. To session into the CUE module from the CME router you will type.

service-module service-Engine x/y session

(match x and y with the slot/port you find in your config).

Here is a guide with commands to maintain, create, update users/voicemail boxes in a CUE system.



PS: please remember to rate posts!

cvc505urq Fri, 10/19/2007 - 09:59
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I may be missing some user ZID's and password because when I access the cue module via the browser, I am able to log in and see most of the configuration information but I see nowhere that allows me to reset a password.

In addition, when I telnet into the router, and tryt to issue the int service-module command I get an unrecognized command error message.

It is possible my predessesor has not given me the full scoop on this if that is the case, is there a way to reset the admin password without losing the entire setup?

ranpierce Fri, 10/19/2007 - 10:07
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Do you have a Cisco Unity or a CUE?


thisisshanky Fri, 10/19/2007 - 10:10
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Good question above, do you have CUE or Unity? Please post your configs (sh run) and sh version , we can tell you if its a CUE or Unity integration. Please mask all passwords, public IP or any other sensitive information from the sh run output.

BTW here is a password reset link for CUE.

For resetting password for the CME GUI, you can use the following commands.


web admin system name administrator password


wr mem

cvc505urq Fri, 10/19/2007 - 10:13
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To be honest, I am not sure. When I access the IP address that I was given for the voice mail system I see a login that says "Cisco Unity Express Voice Mail / Auto Attendant" so I would assume I have a CUE. As I have said, Documentation on this equipment is really lacking here, My predessor seems to have taken it of-site.

ranpierce Fri, 10/19/2007 - 10:29
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Yes I would say that you have CUE, I was going to help you do a bulk edit with Cisco Unity to change all of the passwords. Not sure how in CUE.


AJAZ NAWAZ Mon, 01/07/2008 - 08:01
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bit late in the day I know, but hopefully benefit others and act as a self reminder.

from top left of screen click on configure. Then select users. A pop-up window will provide you with the password field per user. You can change it here.

bye everyone.

Ajaz :-)


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