When you go to placed calls in the ip handset the number is shown and not the name of the person even though the name and number are in the directorys and they match 100%.
We are using call manager express.
It works for internal calls but not external calls.
john is ext 4001 and if you dial 4001 and then go to placed calls afterwards it says 4001 john.
if you ring peter on his mobile 90868939383 for example then go to placed calls the phone number is only shown (9 is the outside line). the 9 is also in the directory as well so the name and number match 100%.
can this be done?