We have voIP between two sites, connected over MPLS and voice calls drop now and then. We use Avaya for Voice boxes and Cisco routers/switches elsewhere. QoS is configured on both ends of the MPLS to prioritize voice packets and I do not see any drops in the voice packets at both the ends under "sh policy-map interface" command.
I am new to Voice and wondering where to start the troubleshooting.
Paste you Sh run and Sh ver, could you update when the call is dropped [after pickup the call, the call get dropped or in conversation the call get dropped].
If your call get dropped after pickup, it is due to codec mismatch.
