route all DID calls

Unanswered Question
Oct 19th, 2007

Running IPCC Express enh ver 4.0

looking for input on options to route all DID calls to a agent back thru the main call flow but then transfer the call to the agent and not place in a queue

would like to do this as a call to the main number prompt customer for input and missing this when a DID call is placed

I have this problem too.
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Abdulbaseer Mohammed Tue, 10/23/2007 - 21:44

Not really clear if I understood your question.

You want to send a call directly to agent when DID for agent is dialed?

how many extensions/lines are you using per phone, are lines shared?

When an agent is logged in all incoming DID calls will be diverted based on RONA unless you have more than one line appearence.

good luck.

Baseer.

solokalina Tue, 11/06/2007 - 16:01

so a client calls say 847 579 3280

will receive 3280 from telco

translate this to CTI route point 3401

run thru script for this quoue

then I need to get this call back to agent phone 3280

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