CDR- Data not available

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Oct 22nd, 2007
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I currently have a CCM 5.1.1 Cluster,I can no longer see any call logging data when running reports- "Data not available, only available between xxx to yyyy". I`ve located the issue but for earlier CCM`s where the solution suggested is to delete some SQL rows- any ideas on 5.1.1 ? I`ve only just joined so do not know if any password have been changed. thanks

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metalium2007 Mon, 10/22/2007 - 06:28
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Hello,


First of all, Cisco really recommends upgrade to 5.1.2b...dont use that version!


Regards.

waynejackson Mon, 10/22/2007 - 06:43
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We are looking to upgrade in the next week or so. Apart from the upgrade any other thoughts ?

Rob Huffman Mon, 10/22/2007 - 10:06
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Hi Wayne,


This document describes why this might happen and how to resolve this issue;


Data is Absent in Reports Created by the CAR Tool


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml


Hope this helps!

Rob



waynejackson Mon, 10/22/2007 - 10:16
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Rob,


Thanks I `ve already seen this and it only mentions SQL 3.x, 4.x not 5.1

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