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CDR- Data not available

waynejackson
Level 1
Level 1

‎10-22-2007 06:06 AM - edited ‎03-15-2019 06:57 AM

I currently have a CCM 5.1.1 Cluster,I can no longer see any call logging data when running reports- "Data not available, only available between xxx to yyyy". I`ve located the issue but for earlier CCM`s where the solution suggested is to delete some SQL rows- any ideas on 5.1.1 ? I`ve only just joined so do not know if any password have been changed. thanks

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5 Replies 5

metalium2007
Level 3
Level 3

‎10-22-2007 06:28 AM

Hello,

First of all, Cisco really recommends upgrade to 5.1.2b...dont use that version!

Regards.

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waynejackson
Level 1
Level 1
In response to metalium2007

‎10-22-2007 06:43 AM

We are looking to upgrade in the next week or so. Apart from the upgrade any other thoughts ?

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Rob Huffman
Hall of Fame
Hall of Fame

‎10-22-2007 10:06 AM

Hi Wayne,

This document describes why this might happen and how to resolve this issue;

Data is Absent in Reports Created by the CAR Tool

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

Hope this helps!

Rob

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waynejackson
Level 1
Level 1
In response to Rob Huffman

‎10-22-2007 10:16 AM

Rob,

Thanks I `ve already seen this and it only mentions SQL 3.x, 4.x not 5.1

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waynejackson
Level 1
Level 1
In response to waynejackson

‎10-22-2007 10:17 AM

Sorry, I meant non Windows 5.1

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