IPCC Express

Unanswered Question

In CRS (v4.0), there's an IPCC Express configuration window with "secondary supervisors" and available supervisors" (where I can select/add a supervisor). My question is, I have an old user in the "available supervisor" window and would like to remove him and add myself as an "available supervisor"....how do I do that?? Thanks!

I have this problem too.
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Adam Thompson Mon, 10/22/2007 - 10:22

I believe that the configuration window that you are referring to draws its user list from the users that you have defined in the 'User Management' window (Tools -> User Management). In this window, you can edit/add/remove supervisors.

Adam Thompson Mon, 10/22/2007 - 12:28

You may be missing some association in Call Manager for the agents to appear properly. Take a look at the link below, paying particular attention to the 'Configuring Agents' and 'Creating, Modifiying, and Deleting Teams' sections under 'Provisioning IPCC Express.


Hope this helps.


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