How do I get rid of 'thank you for calling' message

Answered Question
Oct 22nd, 2007
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UC520 running CME and CUE


Hi. When im consultativley transferring a call, the user gets the annoying repeating 'thank you for calling' message. How do i remove it?


Thanks

Correct Answer by paolo bevilacqua about 9 years 6 months ago

telephony-service

no moh


But I don't do that for the points ... I like happy callers :)

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paolo bevilacqua Tue, 10/16/2007 - 11:46
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By chance is this your MOH audio file ?

davieshuw Tue, 10/23/2007 - 00:50
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im not sure, is there a way I can play my MoH file? Ive got it set in my config to play on hold, but interestingly enough nothing happens so I cant say for sure if its the same file for MoH and transfers. I take it that the MoH file and transfer audio files are usually different?



paolo bevilacqua Tue, 10/23/2007 - 03:34
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Hi,


the audio file for hold and transfer is the same. It is normally heard only by external callers, internal calls should hear beep-beep-beep on interval.


davieshuw Tue, 10/23/2007 - 04:19
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Ok, so it looks like I want to scrap my MoH file totally. OK.. for some more points anyone know a link for bringing back beeps instead of MoH under CME??


Thanks!!

Correct Answer
paolo bevilacqua Tue, 10/23/2007 - 04:46
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telephony-service

no moh


But I don't do that for the points ... I like happy callers :)

paolo bevilacqua Mon, 10/22/2007 - 08:30
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Which user is getting the message ? Which message is this and from where it comes ?

davieshuw Mon, 10/22/2007 - 08:35
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it happens on both internal and external calls (coming in).


When I call from my mobile to our reception, and reception transferrs the call, during the transfer the user gets the message 'thank you for calling' (3 second pause) 'thank you for calling' (3 second pause) etc.. until the call is connected.


It happens internally when transferring between extensions too.

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