remote desktop supported?

jochen.rachut · ‎10-23-2007

hi guys,

is installation and configuration for ICM enterprise 7.x via remote desktop connection supported?

thx jochen

lpezj · ‎10-23-2007

I don't think so You will need VNC or PCAnywhere to do it.

Hope this helps,

Juan Luis

jochen.rachut · ‎10-23-2007

I need a official document, I searched cisco.com, but I didn't find anything...

Any help?

THX Jochen

lpezj · ‎10-23-2007

Hi,

This URL points to IPCC Enterprise BOM 7.2. On page 65 you will find that Terminal Services are only support for Windows Management, not for configuring:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/user/guide/72Hardware_and_System_Software_Specification.pdf

Hope this helps,

Juan Luis

jochen.rachut · ‎10-23-2007

Hi Juan,

I already knew the BOM and I think, this covers only Windows 2000 Terminal Services (the small 9 after and the hints at the bottom of the page)

This small 9 isn't mentioned by Windows 2003 Server Remote Desktop!

So I belief, that RDP ist valid for setup and configuration!

thx Jochen