I've got a customer that is going to Call Manager 6.0, but in order to do so I need to upgrade the Call Center to min version of 5.0.1SR1 or above. I understand that 6.0 IPCC is out, but do not want to move to it until some of the bugs get worked out. I've heard that 6.0 CM and 5.0.1SR2 is stable. When looking at the Installation guide for 5.0, I only see upgrading from 4.5 to 5.0. Has anyone upgraded 4.0.X to 5.0? If so, how did you accomplish the task? I have a couple of ideas, but looking for some answers from people who have already been through it successfully. I'm most concerned about the existing scripts and setup.
I have this problem too.