I need your help in terms of providing me guidence on below.
We have to implement IPCC Enterprise Suite (CVP,ICM) and intergrate it with Oracle CRM. And we havent done any kind of integration in the past and neither done CVP implementation and CVP Scripting only worked on IP IVR.
Can someone help me in providing me usefull tips or documents on how to intergate IPCC With Oracle CRM and how different CVP is from IPIVR.
I would like some expert advice in this.
any help will be greatly appreciated.
Thanks in advance!!