I have a client whose is currently experiencing the problem below on IPCC 6.0 enterprise edition
Soft phone state for phones has been changed to Not Ready by the system.
The message below is from the pim log on the active icm server.
11:17:21 Trace: AGENT 6238 on Ext:6238 MISSED 2 consecutive routed calls. FORCING TO NOT READY STATE.
Attached is the error message from the PIM.
I am a rookie on IPCC please help