Problem Details: I have 75 devices that fails when performing inventory collection. The
Message ID I am receiving is RICS0001 (Cannot successfully collect Inventory Information
for device) Internal Error. After trying to collect inventory again it happened again,
here is the information I was able to collect for one of the devices in the IC_Server.log
I have a TACService Request opened, but its been a couple of days since I heard anything. Just wondering has anyone else encountered issues with these devices. Wasn't a problem for me when I on LMS 2.5.1
Attached is the log I ran after setting the log level to fatal.
We are constantly evolving our device packages. We may be polling for newer objects in newer device packages, and tickling some device-side bugs. As I said, the sniffer trace for a working and non-working device would give a more complete picture as to why one is failing. Something must be different in the ENTITY-MIB data one device is returning.
You can always runs a sniffer trace. This is really the best way to diagnose inventory problems when the stack trace contains a MIB module name.