Cisco Desktop Administrator

Unanswered Question
Oct 24th, 2007
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Not able to change agent team in desktop administrator. Seems to be grayed out and only give me the default option and not the other team name to choose. Any ideas what could be causing this?

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lpezj Wed, 10/24/2007 - 08:02
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I think taht you are using IPCC Express 4. In this version you have to do this tasks from the IPCC Express AppAdmin Administrator web pages, in the RmCm subsystem.

Hope this helps,

Juan Luis

lmrscheff Wed, 10/24/2007 - 08:05
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Sorry I was very cryptic. I am using IPCC version 5.0. I did make the change in RmCm subsystems and still does not work. Then I went into the CDA made the change there when I discovered it wont allow me to select the agent from the available agents list. Any other ideas??

lmrscheff Thu, 10/25/2007 - 06:56
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Ok my issue is no longer with CDA. I have added an agent to a Team and still cant see the agent in Supervisor. It does show me the agent is logged into the queue but no display of their name. Could this be a firewall issue on the agents desktop???

lmrscheff Thu, 10/25/2007 - 07:19
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I will keep you posted. I'm workijg with TAC on this issue now. TAC says that it's only for viewing and you cant make the change there it can only be made in CRS under RmCm. I have made the change there and still cant see the agent.

joepapesh Thu, 10/25/2007 - 07:55
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Have you tried removing the user completely from Call Manager, deleting them from inactive users in CRS, and then adding them back in? I have had to do this on UCCX 4.0(5) on more than one occasion.

Interested to hear on the resolution from TAC...


lmrscheff Mon, 10/29/2007 - 14:20
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My problem has been fixed. Because we are in High Availablity, I was making changes on my secondary server. As soon as I resynced the servers the changes updated on my primary server. I then failed back to the primary server and the changes were complete. Hope this will help anyone else in HA enviroment.


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