Cisco Customer Response Applications
(CRA) Historical Reports - Version 3.5
I've ran a monthly Contact Service Queue Activity report for September on one of our departments, and am getting two sets of stats in the report. Normally, there would be, just one set of stats.
I'm assuming something caused the stats to stop (thus the first set of stats) and to begin again (within the month) causing the second set of stats.
Does anyone know (without researching) what can cause this to happen?
Does it happen when an agent is added, or removed from the group?
The other department monthly reports, only showed one set of stats for their monthly reports.