Solved: Devices missing in Campus Manager

jedavis · ‎10-24-2007

I recently added a couple of new switches at one of my locations. In the process I shuffled the IP addresses and device names around a bit. Now the new switches just don't show up in campus manager. They discovery report, but they don't show up in the data collection report. I have verified the credentials. How can I get these to show up?

Joe Clarke · ‎10-24-2007

This is my bug, CSCsk08540. My patch is available by calling the TAC. Once applied, run a new Data Collection, and the missing devices should show up.

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Joe Clarke · ‎10-24-2007

What version of Campus Manager?

jedavis · ‎10-24-2007

Sorry - LMS 2.6 CM 4.0.9 on Windows.

Joe Clarke · ‎10-24-2007

This may be a bug I found in CM 4.0.9. Enable core, corex, frontend, and framework debugging under Campus Manager > Admin > Campus Data Collection > Debugging Options, then run a new Data Collection. Post the ani.log as well as the IP and hostname of one missing device.

jedavis · ‎10-24-2007

One of the missing devices is HWFS80 @ 147.154.207.87

Joe Clarke · ‎10-24-2007

This is my bug, CSCsk08540. My patch is available by calling the TAC. Once applied, run a new Data Collection, and the missing devices should show up.

jedavis · ‎10-25-2007

I installed the patched DcrToCampusMap.class and yes, they all showed up.

Thanks Joe. Two patches in one day!