Telephony Transfers

Unanswered Question
Oct 25th, 2007

Hi everyone,

I've got a Call Manager Express 4.2 installation and I'd like to know if the following is possible:

I have an incoming call which is answered by Phone A. A blind transfer is then performed to Phone B, but no one answers, so I'd then like the call to be automatically transfered back to Phone A.

This is possible with most old-style PBX's and I'd like to know if CCME supports this feature. If the feature is supported, could you also note how it can be enabled;

Thank you!

I have this problem too.
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Paolo Bevilacqua Thu, 10/25/2007 - 06:16


this is return to operator. CME support only 'static' return in which you set CFNR on ephone-dn B, with the operator's number. Of course if someone else would try transfer to B, call would still return to operator.

I think a TCL/IVR script would be able to do what you want.

Paolo Bevilacqua Tue, 12/25/2007 - 04:08

Hi, the question was about returning transfer to transferor when no answer, that is something different from blind or full-consult.


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