ART/CDR SYNC ISSUE

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Oct 25th, 2007
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Hi


We are having issue in ART/CDR sync. I have tried http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml and restarting the services.Still not getting records uptodate when i do search through extension(I can get reports upto 23'rd oct).I can see lot of flat files in the program files/cdr directory.The CCM Version is 4.0(1) SR2a


Please Let me know your suggestions


Regards


Madan

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Rob Huffman Thu, 10/25/2007 - 05:04
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Hi Madan,


If you just restarted the scheduler it may take a little while to re-populate these records. Here is an excellent post from Neeshan @ Cisco on this subject;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dde5990/0#selected_message


Hope this helps!

Rob

madan.kumar Sun, 10/28/2007 - 23:22
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Hi Rob


Thanks for the info i'll chk the same and let u know


Madan

madan.kumar Mon, 10/29/2007 - 04:38
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Hi


After doing the few changes mentioned in the above URL we are able to generate User extension based reports but still not getting extension based summary report .


Madan

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