Cisco Agent Desktop

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joepapesh Thu, 10/25/2007 - 07:32

The users for CRS are stored in Call Manager, so you have to do it via the user web page for Call Manager.


Once the user logs in here they can change the password.


joepapesh Thu, 10/25/2007 - 07:47

If you are the administrator of Call Manager you can go into CCMAdmin, and locate the User under the User menu item and Global Directory. When you search for the user, and find their configuration you can change the password.

FYI - this method won't work for the Supervisor Desktop (I struggled with this once).


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