This is on the Unity Express platform.
I'm trying to change a caller's CID depending on the choice they make in an AA. The customer has one Agent Group which is fed callers that are choosing different options. The members of the Agent Group would like to have the CID changed so they can identify what option was chosen from the AA and answer the call knowing which option they chose.
Can this be done? The CID is passed to CUE but I do not see an option to set this variable in the .aef script editor. Once I have it in the AA it can easily be changed from there.
Anyone know how I can do this?