Deleted ADP via BAT now cannot view Phone Config for DN

Unanswered Question
Oct 25th, 2007

I used BAT to delete our auto-generated device profiles. Status showed all 112 records were deleted successfully.

Now, in Call Manager ver 4.1(3)SR5d,when I attempt to view Phone Configuration info for DN, I get message "Error - The following error occurred while trying to retrieve the information for the requested phone."

See attachment for print screen.

The phones still work, I just can't view the phone configuration for device.

Has anyone experienced this before?

Any suggestions as to what I can do to be able to view Phone Configuration info?

I have this problem too.
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Anonymous (not verified) Wed, 10/31/2007 - 09:18

Recreate the BAT templates. Also refer to this bug :CSCee69792

ditasn2000 Wed, 10/31/2007 - 11:04

I referred to bug CSCee69792, however, my issue is not related to old phone templates or a recent BAT upgrade.

My issue is... I had 112 phones that had auto-generated device profiles associated with them. I used BAT to delete the auto generated device profiles, as I was told we are not using device profiles. Deletion was successful, however, discovered shortly after deleting them, that when I attempt to access the phone configuration web page for one of the 112 phones, I get the following error:


The folowing error occurred while trying to retrieve te information for the requested phone.

selecting device: OK

Getting RIS for device: OK

Getting device properties: OK

authenticationStr [object Object]OK

keySizeList 20k

certOperationList 10k

upgradeFinishTime 2005:7:23:10OK

LSCStatus 10k

packetCaptureMode 0OK

packetCaptureDuration 60 DONE selecting device:OK

Getting hotelling info:

The current item or one of its properties is not valid. It may have been deleted since the page was last refreshed. (2)

Restarting the Pub and Subs did not resolve issue. Any suggestions for a fix?


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